Project Manager

На данный момент Project Manager.

Мои компетенции и опыт

Work experience

DocsInBox

Project Manager(Internal automation)

01/2023 — 06/2024

Achievments

•I've designed and implemented BI system for the customer success department in company

• Launched another internal projects

• I’ve built a new development unit in company and built the processes with kanban and other flexible methodologies

Responsibility :
• Team management using Kanban methodology
• Prioritizing and identifying the value of tasks
• Metrics creating and reporting

 

Implementation department Lead (Customer Success)

07/2020 — 01/2023

Achievments

•I built the project managers team mostly from first line technical support managers

•I implemented tools of Scrum and Kanban methodologies in the team 

•When the team worked with me, the project implementation SLA increased by 20% 

• Got a full payback for team

Responsibility 

•Coordination of a team (7 project managers), which is engaged in the implementation of the product for top clients. 

•Building cross-functional teams for the implementation of clients,

 setting up implementation processes.

•Setting OKRs and implementing it. 

•Building and monitoring team metrics systems, setting up SLA, setting up CSAT collection

Project Manager(Integrations)

07/ нужен доступ к резюме /2021

Achievments
• I grew the metrics of the product of integration with EDI providers up to 100%+

• Built a business processes and system for working with 2/4 largest EDI providers and our company in Russia
• Managed and got the integration of our service with two third-party accounting systems

Responsibility
•Integrations: Analytics of integration with external systems, communication with software vendors, work with own development team (writing usertory, evaluating features, testing hypotheses, analytics).
• Interaction with partner developers (coordination of joint projects, development of work scenarios, initial testing, building post-processes such as maintenance)
• Projects:Project analytics, building a project portfolio (whitepaper, roadmap, etc.), building and supporting business processes within projects , installation and management of project metrics, holding rallies, kick-off meetings.
•Interaction with related teams: Building additional processes: Pre-sale, post-sale, special support
 

Functional Manager

10/ нужен доступ к резюме /2020

At this position, I launched a electronic document-flow for the company's clients:

•Made technical adjustments
•Write instructions for working with the system
•Made a trainings for the clients