Product Manager / Senior Product Manager / Product Lead

На данный момент Senior Product Manage / Product Lead.

Мои компетенции и опыт

Rolled out a new registration form and website, leading to a 15% increase in conversion rate (CR) and monthly retention rate

Introduced a new portal for providers, resulting in a significant increase in eNPS (employee Net Promoter Score) and eCSAT (employee Customer Satisfaction Score). 

Established the vision and processes for the customer support unit, including the Call Center and Back Office

Automated numerous internal processes for customer support, resulting in a 35% increase in NPS, CSAT, and CES, and achievement of OKRs. 

Achieved a year-over-year (YoY) revenue growth of 3.2 times. 

Improved the LTV/CAC ratio to 3.3 

Successfully launched insurances for patients, leading to significant revenue growth and increased company valuation and attractiveness during fundraising. 

Established and implemented development and testing processes organization-wide. 

Recruited, onboarded, and managed a team of 5 Middle+/Senior level product managers, CX researchers, UX/UI designers, and Business Analysts.

Provided mentorship and guidance to junior product managers. 

Designed and implemented internal processes for the product team.

Developed Personal Development Plans for product managers.


Established OKRs for product teams. 

Deployed an AI solution for patient verification, resulting in x2 increase in crucial metrics.

Implemented a communication solution (voice + text), reducing the number of missed calls and average response time