Business / System Analyst

На данный момент Business / System Analyst.

Мои компетенции и опыт

Over 5 years of experience of optimizing processes, boosting revenue, and enhancing customer satisfaction. All my projects were implemented in an Agile (Scrum, Kanban) format in a complete Software Development Life Cycle (SDLC). Experienced in EdTech, FinTech, E-commerce, Telecom, Marketing, Logistics. 

Key responsibilities:

-Collaborated with stakeholders to incorporate feedback into project designs, reducing manual workloads and enhancing user satisfaction 

-Gathered and managed requirements to develop comprehensive project documentation, including user stories, use cases, SRS, vision and scope documents, user story maps, project roadmaps, CJM, BRD, FRD, wireframes, data glossaries, and change request registries 

-Conducted requirement refinement and estimation sessions, assisted clients in backlog items prioritization

-Led full lifecycle IT projects, successfully launching 5+ projects. Additionally, assisted in project pre-sales and discovery phase 

-Modeled business processes and identified opportunities for process improvements (BPMN, UML) 

-Conducted technical interviews and mentored BA trainees