Associate Product Manager

На данный момент Product Assistant.

Мои компетенции и опыт

Product Assistant

ItechArt Group Ltd. October нужен доступ к резюме October 2023

Developed and maintained comprehensive product functionality guides and release notes, significantly increasing recognition of new features and attracting a 20% growth in user engagement. Provided functional support and gathered feedback, directly enhancing product satisfaction. Actively collaborated with the Product Owner and development team in demo sessions, planning, and design discussions to ensure seamless product launches.

Customer Support Manager

Avanta Ltd.
October нужен доступ к резюме October 2022

Processed over 50,000 tickets, achieving a 95% resolution rate and reducing inquiry response time by 30% using Zendesk. Responded to reviews on Google Play, App Store, Trustpilot, and SiteJabber, boosting customer ratings by actively addressing feedback. Collected actionable insights and relayed them to product and development teams, contributing to product improvements. Successfully resolved 98% of Stripe and PayPal disputes, maintaining a low dispute rate. Trained and led a customer support team, increasing team efficiency and performance.

Sales Assistant

Zara Ltd.
April нужен доступ к резюме April 2021

Provided customer support services. Engaged in sales activities and supported during visits. Offered online customer consultation.