Head of Customer Support

На данный момент Producer.

Мои компетенции и опыт

I'm an experienced leader, successfully managing and optimizing customer support operations in the brokerage industry. As the former Head of Customer Support at Finam Investment Company, I led my team to achieve top rankings in Eastern Europe. I implemented efficiency strategies that streamlined processes and consistently delivered high customer satisfaction. My leadership goes beyond team coordination, as I also excel in problem-solving and conflict resolution, empowering teams to perform at their best. I am fluent in English and have a strong background in blockchain technology, making me well-prepared to take on leadership roles.