Customer Support Specialist / Project Manager

На данный момент Customer Support Specialist.

Мои компетенции и опыт

Experienced Customer Support Specialist

I bring over 3 years of experience delivering top-notch customer support across various industries. My expertise lies in efficiently resolving customer issues, optimizing workflows, and driving high satisfaction rates. I thrive in dynamic environments, ensuring seamless communication and productive collaboration across teams to achieve exceptional results.

Key Achievements:

• Efficiently managed over 2000 monthly customer interactions.

• Developed and implemented new communication templates, reducing response time by 20%.

• Trained and mentored 10+ new team members, boosting team productivity by 15%.

• Proficient in 1C software for business process optimization and management, ensuring efficient workflow automation.

I am passionate about enhancing customer experiences and continuously improving processes to meet business objectives. Open to remote and relocation opportunities in support, operations, or related fields.

Career Goals and Aspirations:

I aim to transition into a Project Manager role by leveraging my skills in customer support, team leadership, and workflow optimization. My primary goal is to contribute to innovative projects, develop strong leadership abilities, and drive business growth. I am particularly interested in opportunities within the technology, e-commerce, and customer-focused industries. I am eager to take on new challenges, embrace responsibility, and support organizations in achieving their strategic goals.