Customer Success Manager

На данный момент Customer Support Specialist.

Мои компетенции и опыт

Experienced Customer Success Specialist with a proven track record in delivering top-notch client support, optimizing workflows, and fostering strong customer relationships. Over 3 years of experience in customer service roles, managing over 2,500 inquiries monthly with a 96% satisfaction rate. Skilled in conflict resolution, team collaboration, and implementing process improvements to enhance service quality and efficiency.

Key achievements include:

• Developing and implementing communication strategies that reduced response time by 20%.

• Leading and mentoring new team members to improve productivity by 15%.

• Managing loyalty programs and tailored solutions, increasing client retention.

• Expertise in CRM tools and workflow optimization systems like 1C.

I am eager to leverage my experience in customer support and team leadership to drive customer success at нужен доступ к резюме My proactive approach and adaptability to new tools and processes ensure seamless communication and results-oriented strategies. Open to remote opportunities and collaboration with innovative teams.