Account manager (E-commerce Operations Lead)

What we're looking for

We are evaluating potential candidates to be our E-commerce Operations Lead, who will work as the Brand Owner for one of our companies. Being P&L responsible, the E-commerce Operations Lead is one of the key people to drive brand success and growth. You will maintain the brand’s operational efficiency daily and will work in close cooperation with the supply chain, customer support, data analytics, and brand management teams to make sure that all teams are aligned around the brand's progress.

Responsibilities

• Monitor and analyze the brand's daily performance metrics, including sales, conversion rates, and customer reviews
• Stay updated on industry news and marketplace changes, ensuring the brand remains competitive and compliant with marketplace rules
• Conduct regular audits of product listings and provide recommendations for improvements based on customer feedback
• Address and troubleshoot operational issues efficiently, alerting relevant teams or marketplace representatives for resolution
• Collaborate closely with the brand management team to align strategies and establish clear goals for all departments
• Gather insights from the customer support team to enhance customer experiences and ensure best practices are implemented
• Work with the supply chain team to ensure product availability, maintain product quality, and update packaging and certifications as required
• Lead integration efforts when acquiring new businesses, coordinating with other teams to ensure a smooth transition
• Develop and execute strategies to boost sales and reduce operational cost

Requirements

• Operations experience in a complicated environment which requires day-to-day maintenance of operational efficiency and excellence
• Analytical thinking and commercial mindset: being responsible for P&L requires an entrepreneurial attitude to work and a strong systematic approach to building processes
• Experience in sales forecasting, profit planning and their execution
• Experience in managing complex projects and facing challenging situations
• Ready to work in a dynamic and fast-changing environment
• Upper-intermediate English