Team Lead, IT Recruiter, Laitn America

Talentway is a cutting-edge AI-powered job-matching platform focused on Customer Success and other GTM roles in the US market. We utilize advanced technology to find the best job opportunities for candidates, match them with the roles where they are most likely to succeed, and present them in a streamlined, easy-to-understand format—no long, cluttered descriptions.

As we scale, we're building a top-tier AI quality control team across Latin America to ensure the seamless functionality of our AI models and help us continue delivering exceptional value to job seekers.

Main task: Lead the growth and optimization of AI quality control operations in Latin America!

What You'll Do

1) Operational Leadership & Strategy

• Manage and optimize the ongoing AI moderation and quality control process across multiple teams.
• Collaborate with the Head of AI to identify areas of improvement in AI model performance and moderation procedures.
• Analyze AI errors and improve model learning by refining moderation workflows.
• Maintain and improve our AI quality control processes—ensuring that they are efficient and scalable while meeting SLAs.

2) Team Management & Development

• Lead and optimize a small, yet growing AI quality control team of 3 people working across UTC-5 and UTC-8, with the potential to expand within the next six months.
• Establish clear performance metrics and KPIs to track team performance and efficiency (Response time ≤ 1 hour, 80%+ quality of jobs, speed ≤ 2.5 minutes per job).
• Provide transparent, actionable reports on team performance to the leadership team.

3) Hands-On Operational Excellence

• This role is not just about strategy—you're also responsible for hands-on daily moderation. You'll review job postings, analyze quality, and ensure that they align with our standards.

What We're Looking For

Must-Haves

• 1+ years of experience in recruiting, training, or leading customer support, call center, or recruitment teams—preferably in LatAm.
• Fluent in English (both written and spoken).
• Based in LatAm or anywhere between UTC-3 and UTC-8.
• Experience in a startup, fast-paced environment with rapidly evolving processes.
• Data-driven mindset, with experience in setting KPIs, process automation, and reporting.
• Tech-savvy: comfortable working with moderation software, dashboards, and reporting tools.

Bonus Points 🌟

• Experience with AI is not mandatory—but familiarity with AI tools and how they work is a plus. We will provide guidance on how to work with our models.
• Background in managing international or multilingual teams.
• Familiarity with basic data structuring or working with admin panels (e.g., UI adjustments, or handling data inputs via dashboards).

What We Offer

• Part-time role with the potential for full-time employment.
• Competitive compensation.
• An opportunity to play a key role in a rapidly growing, AI-driven platform.
  
  
  !!! Please provide your Telegram or WhatsApp contact when applying for a quick connection.