HR Manager

На данный момент HR Project Manager.

Мои компетенции и опыт

Summary: 5+ years of experience building relationships with customers to ensure their success. Demonstrated ability to identify customer needs, drive product adaptation, and maximize the customer lifetime value. Focused on customer orientation, possess great communication and excellent problemsolving skills. 

Key Skills: Customer Service | Negotiating skills | Problem-solving skills | Project Management | Client Records Management | Writing Skills | Attention to details | Time management | Organizational and analytical skills | Empathy | Conflict resolution | Notion | Trello | Asana |

Astrasoft ( нужен доступ к резюме - нужен доступ к резюме ) The software development company in Podgorica, Montenegro 

Operational manager & HR manager 

• Developed and facilitated the implementation of the situational analysis that reduced the execution time of the event oriented business processes by 15% by analyzing all stages of approval and eliminating unnecessary ones. 

• Conducted employee onboarding by working and negotiating with team members 1 to 1 and in small groups that enhanced performance and eNPS by 10%. 

• Provided guidance on employee relations that reduced turnover rates by 8%. 

• Designed and conducted by working with HRD in-house programmes such as compensation and benefits plans, corporate events, seminars, team building which improved the atmosphere and interactions between colleagues in the company .