Customer Support Agent

Hello! We are ZeptoLab and we make mobile games (Cut The Rope, King of Thieves, C.A.T.S., Bullet Echo, Overcrowded and many more). We are looking for a remote Customer Support specialist to work with players from all over the world.

Key responsibilities:

• Remote processing of requests and provision of technical support to players (mainly in English);
• Working with internal tools for checking player profiles, if necessary, accruing in-game bonuses;
• Analysis of player logs;
• Interaction with development teams, QA and not only;
• And, of course, play a lot, because you have to become an expert in our products.

Key requirements:

• Competent written and verbal Russian;
• Written English - you need not only to understand, but also to answer requests without mistakes;
• Ability to analyze information, draw conclusions and compose clear answers for players;
• Having a high level of empathy;
• Organization, politeness, self-learning, stress resistance;
• Gaming experience is required. We are a gaming company, so we expect from the applicant experience in games - mobile or PC and console. If your experience is limited to "three in a row" and runners, or "shooters" many years ago, then, alas, we will not fit together.

You are a perfect fit for us if:

• You have excellent perseverance and perform monotonous work well;
• The same type of questions do not make you bored - you can enthusiastically answer similar questions;
• You know how to deal with negativity and turn the conversation into a positive direction;
• Advanced software knowledge.

In return you will receive:

• The opportunity to start or continue a career in game development as part of one of the market leaders;
• Full cycle of training;
• Work schedule 2 through 2, 10-hour working day from 12 to 22 Moscow time;
• Remote work. 

To understand how we fit each other, we will ask you to complete a test task. We will send it in response to the response with a resume. In your cover letter, be sure to indicate which three games (from any company) you have played recently.