Customer Support Manager

We are rapidly growing investment startup based in Europe, dedicated to connecting investors with businesses seeking growth capital. We enable investors to get passive income by providing secured growth loans to fast-growing consumer goods brands based in the UK or continental Europe. Established in 2019, Scramble has grown into a global platform with 13,500+ investors and partnerships with 55+ brands. Despite our small team of 16 individuals, we operate remotely, ensuring flexibility and collaboration on an international scale.

About the Role

Now we are looking for a dynamic. Now we are looking for a dynamic Customer Support Manager to join our team. The ideal candidate will oversee and manage all aspects of customer support operations, ensuring timely and effective resolution of customer inquiries and issues. The Customer Support Manager will play a key role in maintaining positive relationships with investors and portfolio companies, as well as identifying opportunities for improvement in customer service processes.

What You'll Be Doing

• Receiving and processing customer enquiries
• Advise customers on the operation of the platform
• Collaborate with internal teams to resolve customer issues and improve overall customer service levelMaintain high levels of professionalism and customer service standards
• Maintain high levels of professionalism and customer service standards

What We're Looking For

• Bachelor's degree in Business Administration, Marketing, or related field
• Proven experience in customer support or related roles
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively in a fast-paced environment
• Proficiency in customer support software and tools

What we offer

• Young ambitious team with a wide range of interesting challenges;
• Remote work;
• Flexible working hours tailored to time zones GMT+2 to GMT+6;
• A bureaucracy-free environment in a flat organization.