Customer Support Specialist

IntellectoKids is one of the world’s largest developers of educational apps for children from 3 to 7 years old. The company's apps are at the Top-15 in the Kids 5 & Under category in the App Store in 40 countries, including the United States.

We are looking for a Junior Customer Support Specialist to take care of our customers - parents from all over the world.

Working format: full-time, remote
Schedule: five days per week including Saturday and/or Sunday, 15:00–01:00 (GMT-3).
Working type: contract, payments in $
Salary: common income up to $1000 gross (with fixed salary – $500–700 and monthly bonus - $300). The final proposal will be made after interviewing rounds.
 

What will you do?

 managing written responses to users through the customer communication system Zendesk within the SLA

copyrighting and updating documentation

following product policy and instructions

You will have the following KPIs:

the First Time Reply during the shift should be 15 min

expectations regarding policies, flow, tone of voice, and proficiency are met

Who will be a good fit?

fluent English (C1) level is a must

digital literacy

analytical and time management skills

ability to work with a high volume of information

previous working experience in other specialties
 

Would be a plus:

Russian language knowledge

basic level of CRM system or ticketing system knowledge

 

What do we offer?

remote working format

the opportunity to become part of the best team in the mobile Edtech segment

the opportunity to learn from experienced colleagues

friendly team

international product

payments in dollars.