Chat Support Specialist (Turkish and English)

Job Description: We are looking for a Chat Support Specialist fluent in both Turkish and English to assist our clients professionally and efficiently. Your role will involve consulting clients, resolving their inquiries, identifying any bugs in their reports, and escalating cases to other departments as necessary. All interactions will be managed through our CRM system.

Position Details:

• Schedule: Full-time, Monday to Friday, 9:00 or 10:00 AM to 7:00 PM (Moscow time) with a one-hour break.
• Starting Salary: $550 USD. After a successful 3-month probation period, the salary will increase to $700 USD. Further salary increases are given upon requests.

Responsibilities:

• Respond to incoming client queries through chat.
• Provide guidance and support to clients on our service.
• Identify bugs or issues reported by clients and document them for resolution.
• Escalate complex or non-standard cases to relevant departments.

Requirements:

• Fluency in Turkish and English.
• Strong communication skills and ability to collaborate with team members across departments.
• Attention to detail and a proactive approach to identifying issues.
• Prior experience in customer support is a plus but not required.

Join our team and help deliver an outstanding experience to our clients!