Dispatcher

About Alps2Alps

Alps2Alps is an innovation-driven travel tech company dedicated to Travel tailored with love, powered by innovation and a commitment to the Earth. We are passionate about developing innovative solutions that drive customer satisfaction and business growth.
We take pride in our impeccable reputation among hundreds of thousands of satisfied clients and our strong, dedicated team of professionals.
Our website: ​
We are looking for motivated and ambitious candidates who are ready to join a team of “A-players” and advance their careers in the global market.
We look forward to meeting you!

About the role

We are looking for an organized and efficient Dispatcher to coordinate transportation services in real-time. As a key point of contact between clients, drivers, Customer Service, and the Planning team, you will be responsible for ensuring smooth communication and handling day-of-service tasks. 

If you thrive in a fast-paced environment and enjoy problem-solving, we would love to meet you!
 

Key Responsibilities

• Coordinate communication between clients, drivers, Customer Service (CS), and the Planning team;
• Monitor real-time transportation operations, ensuring efficiency and timely service;
• Support the customer on the day of service, resolving any issues or delays;
• Use dispatch and communication tools (IP phones, Slack, CRM) to maintain smooth operations;
• Handle unexpected situations effectively and ensure minimal disruption to service;
• Maintain accurate and up-to-date records in the dispatch system;
• Collaborate with other departments to ensure customer satisfaction and operational success.
   

Required Hard Skills

• Proficiency in using communication platforms such as IP phones, Slack, and messaging apps.
• Experience with dispatch management systems;
• Background in logistics, tourism, taxi services, or goods delivery coordination;
• A reliable PC, along with headphones and a microphone for communication;
• Stable internet connection for remote work;
• Proficiency in English (C1), and knowledge of Russian or French, German will be an asset:
• Strong understanding of geographic locations within the service areas (Alps);
• Ability to collaborate effectively within a team environment;
• Excellent verbal communication and problem-solving abilities;
• Willingness to work in different shifts (daily/night shifts);
• Highly adaptable, and able to manage unexpected and challenging situations.
   

Work Schedule

• 5 days a week, 12-hour shifts;
• Day and night shifts, with a predetermined schedule;
• Fully remote work.
   

Salary Range

• 1 month of paid training that will help you to know everything about the company
• 700 EUR/monthly during the training and probationary period (1st month);
• Salary not less than €2,000 (based on performance and KPIs).
   

Selection Process

1. Group Interview;
2. Competency-based Interview;
3. Reference check and offer.