Senior Business System Analyst

Company: Acumatica
Location: Serbia (remote, hybrid, or office in Belgrade)
Employment: Full-time

About Acumatica
Acumatica is a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities.

Role Overview
We are looking for experienced Senior Business System Analysts who want to contribute to the development of our cloud ERP platform in one of the following areas:

CRM: Enhance customer relationship management capabilities, design business processes, and work with CRM integrations.

Construction: Focus on ERP solutions for construction companies, analyzing requirements, and aligning product functionality with industry best practices.

Platform: Work on the Acumatica core platform, helping to improve usability, scalability, and extensibility for global customers.

As a Senior Business Analyst, you will collaborate with Product Managers, Developers, and QA Engineers to analyze business needs, create functional specifications, and ensure delivery of features that bring value to customers.

Key Responsibilities

Gather, analyze, and document business requirements from stakeholders

Develop clear functional specifications for development teams

Collaborate with cross-functional teams to align requirements with product capabilities

Conduct workshops, requirement reviews, and process improvements

Ensure solutions follow industry standards and best practices

Contribute expertise in one of the focus areas (CRM, Construction, or Platform) while maintaining a broad understanding of ERP systems

Requirements

7+ years of experience in system/business analysis

Hands-on experience with ERP systems (CRM or Construction experience is a strong advantage)

Experience working with CRM systems (for CRM track)

Strong background in documenting functional specifications

Excellent analytical and communication skills

Industry knowledge in Construction or Accounting (for Construction track) is a plus

Fluent English

What we offer

Competitive compensation package

Private health insurance

Flexible work options (remote, hybrid, or office in Belgrade)

Career growth and professional development opportunities

Relocation support if moving to Serbia