Support Specialist

На данный момент Бар менеджер.

Мои компетенции и опыт

Customer-oriented and detail-driven Customer Service Specialist with proven experience in providing exceptional client support in fast-paced environments. Skilled in handling complex inquiries, building strong client relationships, and ensuring high satisfaction rates. Adept at multitasking, problem-solving, and using CRM systems to deliver efficient service.

Key Skills

Customer Support 

Problem-solving and conflict cesolution

Time management 

Multitasking 

Communication 

Professional Experience

Partnership Manger - Swiss Medica Group 

Deputy Director for Business Development and Partnership ProgramsDeputy Director for Business Development and Partnership Programs

SM Group · Полный рабочий деньSM Group · Полный рабочий деньиюнь 2024 г. – настоящее время · 1 г. 3 мес.июнь 2024 г. – настоящее время · 1 г. 3 мес.Белград, Сербия · Работа в офисеБелград, Сербия · Работа в офисе

• Assisting in the development and implementation of strategic partnership programs aimed at expanding business operations on an international level;
• Preparing, analyzing, and managing contracts with international partners, ensuring full compliance with internal policies and regulatory standards;
• Organizing and participating in partner events, including training webinars, consultations, and joint research projects to foster collaboration and knowledge exchange;
• Developing and implementing internal regulations and workflows to streamline partner interaction and ensure operational efficiency;
• Ensuring the compliance of advertising and marketing activities with current legislation and acting as a liaison with government authorities to minimize legal risks;
• Providing consultations to the group of companies on interaction with government agencies, preparing analytical reports, and supporting the implementation of strategic projects.
• Coordinating and supervising the team’s work, ensuring alignment with organizational goals and fostering a productive and cohesive working environment.• Assisting in the development and implementation of strategic partnership programs aimed at expanding business operations on an international level; • Preparing, analyzing, and managing contracts with international partners, ensuring full compliance with internal policies and regulatory standards; • Organizing and participating in partner events, including training webinars, consultations, and joint research projects to foster collaboration and knowledge exchange; • Developing and implementing internal regulations and workflows to streamline partner interaction and ensure operational efficiency; • Ensuring the compliance of advertising and marketing activities with current legislation and acting as a liaison with government authorities to minimize legal risks; • Providing consultations to the group of companies on interaction with government agencies, preparing analytical reports, and supporting the implementation of strategic projects. • Coordinating and supervising the team’s work, ensuring alignment with organizational goals and fostering a productive and cohesive working environment.

Education

Moscow State University of Lomonosov - Faculty of Law

Languages

English — Upper-Intermediate

Russian — Fluent