Internal IT Support Specialist

PLATA is a digital financial services and technology company that aims to become the primary financial relationship of Mexican consumers and to reward their financial life through inclusion, simplicity, convenience, trust, and security.

We are a fintech team with extensive experience in the Russian market. Most of the starting team is ex-Tinkoff people who believe in the idea and plan to make a cool new product in the global market. More familiar faces can be seen on our company profile on LinkedIn.

Requirements:

Software and Hardware troubleshooting experience.

Ability to determine IT needs and train end-users.

Proficiency in IT helpdesk software, Jira Atlassian Administrator level.

Exceptional interpersonal and communication skills (IT Support team international).

Previous experience with 1C support.

Responsibilities:

Timely decision of the application at the service desk.

Monitoring hardware, software, and system performance metrics.

Providing IT assistance to staff.

Issuing access in MS Active Directory services.

Jira process optimization.

Help the accounting department to form the terms of reference for the 1C contractor.

Work with the supplier of the equipment, reception, and accounting of the equipment.

Under the supervision of and in liaison with the supervisor, participates in the process of improvement of protocols and procedures related to core duties and device management, inventory, staff service improvements.

What we offer:

• Opportunity to participate in the creation of a new and innovative company
• Opportunities to learn and grow together with the company, influence on processes and build a product from scratch
• Relocation to Kazakhstan and with full visa & permit support to the employee and family
• Health insurance
• Life Insurance
• Equipment, Learning, Hardware, and Wellness allowances