Support Specialist L1/L2

We are looking for a skilled Support Specialist L1/L2 to join our team at our office in Cyprus or remotely. You will be able to take part in the creation of a large fintech project. 

Responsibilities:

• Responding to any user inquiries regarding problems and issues with applications
• Responding to inquiries from b2b partners and their customers
• Solve b2b partners problems: transaction search and management, identifying bugs, etc.
• Responsible for the tone in communication with the client and requires compliance with service quality and standards
• Analyze existing technical problems and set tasks for engineers to solve them

Key competencies:

• Ability to understand complex cases, ask questions and research information
• Technical literacy
• Understanding of the fintech and payments market
• Knowledge of English at Intermediate level or above - written communication in chats and emails in English will be required
• Experience with Jira at the administrator level
• Experience with monitoring and logging systems (Datadog, Grafana, Kibana)
• Understanding of the principles and fundamentals of development
• Experience writing simple SQL queries
• Process management skills, ability to work in a team, proactivity

Preferred Qualifications:

• Experience working with fintech products
• Experience in a startup

We offer:

• Remote work or relocation to Cyprus, relocation assistance to Cyprus
• Competitive salary and annual bonus (13th salary)
• Health insurance
• Modernly equipped workplace due to your preferences
• Office lunches
• Flexible start of the working day
• Experience in launching a fintech product on the international market