Website Operations Support

Прямой работодатель  Octopi Poker ( octopipoker.ai )
USA
Миддл
Информационные технологии • Техническая поддержка/Helpdesk • Ecommerce
30 сентября
Удаленная работа
Опыт работы от 1 года до 3х лет
Работодатель  Octopi Poker
Описание вакансии

About the Role
We’re looking for a detail-oriented and proactive Website Operations Support Specialist to join our team at educational website Octopi Poker. This is a cross-functional role at the intersection of operations, content, and customer support — perfect for someone who enjoys keeping things organized, solving problems, and making sure everything runs smoothly.

Key Responsibilities

  • Add poker hands (manual and semi-automated) from live poker streams to our website
  • Generate player avatars with the help of ChatGPT
  • Monitor George (our AI assistant) in production: review answers, fix mistakes, and notify affected users via email
  • Update documentation for George and test him against a set of questions about our functionality
  • Submit daily operational reports

Occasional Tasks

  • Assist with user support inquiries
  • Onboard coaches and partner companies onto our marketplace, collecting required information
  • Communicate with our partners (PokerGO)
  • Add merchandise to our Shopify store and coordinate with the supply manager/warehouse to ensure timely order fulfillment

What We’re Looking For

  • Strong written and spoken English
  • Strong attention to detail and organizational skills
  • Comfort with learning new tools and systems
  • Proactive, reliable, and a problem-solver by nature
  • Previous experience in support, operations, or content moderation is a big plus
  • Poker enthusiast — strongly preferred, but not required
  • Willingness to register as self-employed or individual entrepreneur (ИП)
     

Why Join Us?
You’ll be part of a small, fast-moving team where your contributions make an immediate impact. This role is perfect for someone who enjoys a mix of structured processes and dynamic problem-solving, and who wants to grow with a unique and innovative company at the intersection of poker, AI, and tech. We also offer compensation above market rates, with the exact package to be determined during the interview process.


Специализация
Информационные технологииТехническая поддержка/Helpdesk
Отрасль и сфера применения
Ecommerce
Уровень должности
Миддл
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