IT Support Specialist/ Incident Manager

PLATA is a digital financial services and technology company that aims to become the primary financial relationship of Mexican consumers and to reward their financial life through inclusion, simplicity, convenience, trust, and security.

PLATA was founded in 2022 by executives that built some of the most innovative and successful digital banking businesses in the world.

We are looking for a skilled IT Support Specialist who will join our strong and enthusiastic team!

Job responsibilities:

• Manage the incoming flow of incidents at the 1st level of IT support
• Find the root causes of problems and organize their solution
• Build problem management process
• Create, modify and improve incident handling processes
• Develop monitoring of business services
• Communicate with other teams and partners
  
  Requirements:
• At least 1 year experience in IT support or process optimization department
• Knowledge of ITSM and ITIL principles. Certificate not required
• Experience with ITSM systems
• Knowledge of SQL and API principles
• Knowledge of English not lower than level B1 Intermediate
• Understanding of customer service principles, priorities and goals
  
  Will be an advantage:
• Previous experience in FinTech or banking.
• Experience building new processes and products from scratch
  
  What we offer:
• Opportunity to participate in the creation of a new and innovative company
• Opportunities to learn and grow together with the company, to influence on processes and build product from scratch
• Remote work or relocation to Kazakhstan with full visa & permit support to the employee and family
• Possibility to work from one of our office or remotely
• Health insurance
• Life Insurance
• Equipment Learning and Wellness stipend