Dispatcher

About Alps2Alps

We are a leading European company specializing in transfers to ski resorts, with over 15 years of successful experience.

By the end of 2024, we aim to double our revenue and expand into the US market.

We take pride in our impeccable reputation among hundreds of thousands of satisfied clients and our strong, dedicated team of professionals.

Our website: ​

About the role

We are looking for an organized and efficient Dispatcher to coordinate transportation services in real time. As a key point of contact between clients, drivers, Customer Service, and the Planning team, you will be responsible for ensuring smooth communication and handling day-of-service tasks.

If you thrive in a fast-paced environment and enjoy problem-solving, we would love to meet you!

Key Responsibilities

• Coordinate communication between clients, drivers, Customer Service (CS), and the Planning team;
• Monitor real-time transportation operations, ensuring efficiency and timely service;
• Support the customer on the day of service, resolving any issues or delays;
• Use dispatch and communication tools (IP phones, Slack, CRM) to maintain smooth operations;
• Handle unexpected situations effectively and ensure minimal disruption to service;
• Maintain accurate and up-to-date records in the dispatch system;
• Collaborate with other departments to ensure customer satisfaction and operational success.

Required Hard Skills

• Proficiency in using communication platforms such as IP phones, Slack, and messaging apps.
• Experience with dispatch management systems;
• Background in logistics, tourism, taxi services, or goods delivery coordination;
• A reliable PC, along with headphones and a microphone for communication;
• Stable internet connection for remote work;
• Proficiency in English (C1), and knowledge of Russian or French will be an asset:
• Strong understanding of geographic locations within the service areas (Alps);
• Ability to collaborate effectively within a team environment;
• Excellent verbal communication and problem-solving abilities;
• Willingness to work in different shifts (daily/night shifts);
• Highly adaptable, and able to manage unexpected and challenging situations.

Work Schedule

• 5 days a week, 12-hour shifts;
• Day and night shifts, with a predetermined schedule;
• Fully remote work.

Salary Range

• Salary ranging from €1,500 to €2,000 (based on performance and KPIs).

Selection Process

1. HR Interview;
2. Competency-based Interview;
3. Reference check and offer.