Customer Support L1 Agent

SIMPLE is a leading mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth. We help users build healthier habits through balanced nutrition, offering a safe, supportive space for actionable feedback and personalized guidance. Our method is shaped by a global team of experts in nutrition, behavior change, and digital health, enhanced through Avo, our in-app wellness assistant. With SIMPLE as their partner, users are empowered to stick to new, healthier routines. 

We are currently seeking talented Seasonal Customer Support L1 Representatives ( 3 month contract) to join our team for the busy season, with the opportunity for some top performers to potentially secure longer-term positions.

Main Duties:  

- Handle user feedback professionally and empathetically

- Collaborate with other teams and colleagues on resolving issues

- Turn potentially negative customer interactions into positive experiences

What We Are Looking For:

- Experience with Email and Chat channels 

- Individuals located in the following time zones: GMT+8, GMT+3, GMT+2

- Excellent customer service skills: empathetic, accurate, compassionate, responsive, and resourceful

- Fluency in written English is essential

- Ability to handle routine tasks under stress and remain organized

- Self-motivated and able to thrive in a fast-paced, ever-changing environment

- Tech-savvy with attention to detail

- 1-3+ years of experience in Technical Support, Customer Support, or a similar role

- Experience with mobile products is a plus

- Willingness to work shifts (2/2 day, mid or night rotation)

Perks and Benefits:  

- Competitive salary

- Fully remote position

- Premium SIMPLE subscription

- Emergency days