Founding Engineer (Python, ML/AI, Startup, On-Site USA)

About the Company/Product:

• A US-based startup on a mission to unify digital healthcare and Conversational AI. The company has just closed the seed round with the help of such tech giants as Netflix and Google.
• A Conversational AI platform that offers 24/7 patient support, aiding people with their sleep therapy difficulties. Over 3,000 patients are currently enjoying the seamless solution to their sleep-related problems, and clinical teams are already experiencing a 45% workload reduction.

About the Role:

We are looking for a Customer-Facing Engineer to play a pivotal role in scaling the product and be the go-to person for customers' tech inquiries. In this role, you’ll work closely with the founding team and help grow the US customer-facing tech team within the first year. This unique position is reserved for someone who wants to utilize their strong tech skills to solve real customers’ problems.

What You’ll Do:

• Design and deploy end-to-end workflows using LLMs, APIs, automation tools, and Python’s best practices.
• Develop PoCs and MVPs for R&D tasks to match different customers’ needs.
• Work with prompt engineering through the Voice AI platform.
• Customize patient support flows based on clinical and technical requirements.
• Identify manual processes (clinical and subclinical) and turn them into scalable systems.
• Evaluate platform behavior with LLM evals and patient feedback loops.
• Collaborate with product/clinical teams and top talent in SleepTech to evaluate and improve patient communication, learn more about the industry, and research dos and don’ts.

What You Have:

• A startup mindset, a self-starter attitude, and a hands-on builder mentality — you’re flexible, you love having the autonomy to do R&D, and you’re a fast learner and a problem-solver.
• 3+ years of production-grade experience with Python (FastAPI), ideally within early-stage startups.
• Experience with relational databases (ideally, PostgreSQL), and cloud platforms (AWS, GCP).
• Strong people skills — you’re not afraid to hop on a call with a customer to consult them on an issue.
• LLM or GenAI understanding — you can explain complex concepts in layman’s terms.
• Critical thinking — you utilize best practices, depending on what the product needs.
• Basic understanding of CI/CD.
• Native-like level of English (C1+).

Nice-to-Haves:

• Hackathon and open-source experience.
• Experience with similar projects within HealthTech/SleepTech.
• Experience developing Conversational AI platforms with API and automation tools (Retell, Pipeсat).

Tech Stack: Python (FastAPI), PostgreSQL, GCP, Terraform, ML/LLM Stack.

What We Offer:

• Competitive salary + generous stock options.
• Location: USA (flexible hours & remote work options from the US).
• Assistance with an O1 visa in the US.
• Global lean team with a strong tech and academic background.
• Direct mentorship and collaboration with senior advisors from Netflix Games, Google AI, and Harvard Medical School.
• Team hackathons.