Technical Support

На данный момент Senior Technical Support.

Мои компетенции и опыт

Hello,
As a dynamic Technical Support Specialist with a talent for tackling complex challenges, I bring a unique blend of technical expertise and a genuine passion for problem-solving. With extensive experience in levels 2 and 3, I excel at optimizing support processes and enhancing user experiences. My diverse background across various fields, including marketing and project management, empowers me to approach issues from different perspectives, making me a versatile asset ready to take on any challenge! I am always eager to learn and adapt to new technologies, ensuring that I remain a valuable contributor to the team.

✈️ I am seeking fully remote opportunities worldwide, as I am an enthusiastic traveler.

I am open to considering Junior-level positions in various fields such as Analyst, ML, DevOps, and Marketing.

My aim is to assist with support-related tasks or enhance the efficiency of the support department through optimization and automation.

Key Technical Skills:
Server Administration:
I have experience managing servers on various operating systems, including:
↗️ Debian, Ubuntu, Arch Linux, CentOS, Red Hat, and Windows Server.

Basic Knowledge in IT:
↗️ Active Directory, DHCP, TCP/IP, DNS, IP telephony, and more.

CRM Proficiency:
My experience with CRMs includes:
↗️ SAP CRM (user),
↗️ Envy CRM (user),
↗️ Bitrix 24 (administrator),
↗️ Retail CRM (user),
↗️ Planfix CRM (user),
↗️ AMO CRM (administrator),
↗️ SalesForce CRM (user),
↗️ Microsoft Dynamics CRM (user),
↗️ Creatio CRM (analyst and administrator),
↗️ 1C Trade Management (user),
↗️ 1C Enterprise (administrator).

Database Management:
I have worked with several databases, including:
↗️ Oracle SQL Developer (administrator),
↗️ MongoDB (administrator),
↗️ Elastic (user),
↗️ Microsoft Access (administrator),
↗️ Clickhouse (administrator),
↗️ Redis (user),
↗️ PostgreSQL (administrator),
↗️ SQL.

Helpdesk/ServiceDesk/Bug Reporting:
Familiar with various platforms such as:
↗️ ITOP,
↗️ Jira/Confluence,
↗️ Zendesk,
↗️ Redmine,
↗️ Kaiten,
↗️ YouTrack.

Version Control Systems:
↗️ GitHub, GitLab, etc.

Analytical Skills:
I am proficient in:
↗️ Excel (VLOOKUP and advanced functions),
↗️ Power BI, Power Query, and DAX,
↗️ BPMN.

Monitoring Tools:
Experienced in using Zabbix, Grafana, and Kibana for monitoring.

Cloud Services:
I have hands-on experience with:
↗️ AWS,
↗️ Azure,
↗️ Yandex Cloud,
↗️ Google Cloud,
↗️ VK Cloud.

Blockchain, Data Science, and Big Data:
I have relevant experience in these cutting-edge fields.

Courses Completed:
I have furthered my education with courses in:
↗️ DevOps (YODO),
↗️ Data Analysis (VK Education, Tinkoff Education),
↗️ Adaptation and Configuration of Creatio (Creatio Academy),
↗️ Deep Learning (MIPT School of Deep Learning),
↗️ Algorithms and Data Structures (VK Education),
↗️ Computer Vision (SUSU),
↗️ Natural Language Processing (Sirius Courses),
↗️ Software Testing (SkillBox),
↗️ Power BI (Fundamentals) (Netology),
↗️ Introduction to Databases (Stepik).

API Experience:
↗️ Proficient in REST API and SOAP API.

I have also worked with CryptoPro and USB tokens, and I possess four years of remote work experience.

нужен доступ к резюме I can provide recommendations from former employers or contacts upon request.

💡 Currently, I am learning English and Chinese.

🍄 I am familiar with voice recognition technologies, having participated in the closed testing of Yandex’s Alice smart speaker.
🍷 Additionally, I contributed to the recording and verification of datasets on нужен доступ к резюме

⬇️ GitHub Profile
⬆️ LeetCode Profile

Due to the high volume of inquiries, with 89% being unrelated to my job search, there is a chance I may overlook your request.

If your position offers fully remote work worldwide, please reach out to me directly on Telegram: 📞 нужен доступ к резюме

FAQ:
Will you be in Russia?
✅ Yes, I will be here for another month or two.

Why did you leave your previous jobs, and why have you changed companies frequently?
✅ I left due to strategic changes within the companies. As part of a startup’s (venture-funded) development strategy, a decision was made to restructure. I moved on from other companies when projects concluded or failed due to lack of funding, or when priorities shifted and support teams were dissolved.

Which country are you planning to visit?
✅ I do not have a specific country in mind. I intend to visit every country in the world, with Europe scheduled for нужен доступ к резюме .

Do you currently have any job offers?
✅ I am in discussions with major companies abroad, but the process is slow, so I am actively exploring other opportunities.

How can you add value?
✅ My broad skill set and diverse experience allow me to contribute effectively beyond a narrowly defined role. My background includes experience in the film industry (post-production and production), marketing (SEO, SMM, targeting, etc.), analytics, and product management.