Customer Service Specialist

About Alps2Alps

We are a leading European company specializing in transfers to ski resorts, with over 15 years of successful experience.

By the end of 2024, we aim to double our revenue and expand into the US market.

We take pride in our impeccable reputation among hundreds of thousands of satisfied clients and our strong, dedicated team of professionals.

Our website: ​

About the role

We are looking for active colleagues who understand not only theoretically, but also practically the meaning of the term "customer orientation" and are ready to join the customer support service in an international company.

If you are systematic, responsible, attentive to details, you like to communicate with people, then we would love to meet you!

Key Responsibilities

• Respond promptly and accurately to customer inquiries via phone, email, or chat;
• Identify customer needs and provide them with helpful and relevant information;
• Ensure a high level of customer satisfaction with products, services, and features;
• Address and resolve customer complaints efficiently;
• Collaborate and coordinate with colleagues when necessary;
• Process orders, forms, and various requests;
• Have in-depth knowledge of the company’s products and be ready to answer any customer questions;
• Maintain a positive, empathetic, and professional attitude toward customers at all times;
• Handle “lost and found” items effectively.

Your skills and qualification

• At least 2+ years of experience in customer service, support, care, or other relevant roles;
• Tech savvy and proficient in computer software and able to learn new tools;
• Knowledge of English C1, Russian (optional) B2, other foreign languages (optional);
• Ability to communicate effectively in person, over the phone via text;
• Strong leadership skills and the ability to work with others to resolve customer complaints;
• Self-motivated, and able to multitask and pay close attention to small details;
• Ability to provide answers to customer requests as well as resolutions for various issues that may arise;
• Ability to prioritize tasks and complete them in a very high-pressure environment;
• Ability to work in a collaborative and team-oriented environment.

Work Schedule

• 168-hour work month, shift schedule;
• Shifts: 8:00 AM to 11:00 PM (Latvia Time) (3 different shifts);
• Fully remote work (excluding the sanctioned countries).

Salary Range

• 1 month of paid training that will help you to know everything about Alps2Alps;
• 700 EUR during the probationary period (1st month);
• Starting from the 2nd month you will have individual KPIs based on the speed of response, ticket resolution, etc. which will allow you to get paid up to 2x.

Contract Details

• A temporary contract until April 20, 2025. The possibility of extending the contract will be discussed one month before the end of the temporary contract, no later than March 20, 2025.
• The first month focused on training and learning;
• From the second month onward, performance will be evaluated based on KPI metrics.

Selection Process

1. HR Interview;
2. Competency-based Interview;
3. Reference check and offer.