Technical Support Specialist (FunnelFox)
Прямой работодатель Adapty.io ( adapty.io )
Опыт работы любойот 1 000 до 2 000 $
Adapty makes it easier for mobile apps to implement in-app purchases and manage paywalls. We serve 7K apps, process $1B+ in-app subscriptions a year, and have been consistently growing for the last 2 years.
Our team consists of more than 70 committed and product-driven people who like challenging tasks. Top investors including 500 Startups, and Surface Ventures back us.
We’ve recently launched a new product FunnelFox (funnelfox.io) that expands Adapty beyond mobile to the web. FunnelFox helps app developers unlock a new revenue stream by accepting payments outside of the App Store/Google Play without coding anything. App developers can build, deploy, and host web2app funnels and sync web subscribers with the app without any coding. A good example of a web funnel is here.
FunnelFox team is small and lean, we serve a small pool of customers yet grow exponentially. We move fast with zero bureaucracy and direct communication with founders.
We’re looking for a strong Technical Support Specialist, who can help us onboard new customers and answer any of their questions about the product. This is a foundational position with leadership opportunities as the team grows.
In this role, you will…
- Provide Customer Support. Meet SLA goals by promptly addressing different inquiries.
- Provide fast, personalized initial responses for technical investigations.
- Escalate advanced technical issues to developers and furnish detailed reports upon escalation.
- Update product documentation in cooperation with the team.
- Communicate daily with the team and exchange the latest updates.
- Build relationships and trust. Stay friends with our customers and make them love FunnelFox.
You will be a great fit if…
- You have a proven background. You have worked in 2nd line technical support in B2B companies for at least 1 year.
- You’re a pleasant and patient communicator. You’re tolerant of different people and love communication.
- You’re a master of English. Your writing is as good as your speaking skills.
It’d be great if…
- You have basic knowledge of SQL and can work with server logs
- You have basic skills in front-end development
What you can expect from working with us...
- Motivated team with an awesome product. We are ready to accelerate our growth multiple times over. We are already on a great growth path, but your input can take us to the next level.
- Direct communication. We keep things simple and transparent, ensuring you focus on what matters most - getting things done.
- Fast-track impact. Get quick and clear feedback on your work from the market.
- Flexible Remote Work. Work from anywhere with a schedule that fits your life. While our core team is operating in Europe, we are open to considering candidates from other parts of the world.
- Benefits. We provide English lessons, laptop & sport reimbursement.