Customer support manager (CSM)

About us:

Evo Systems, we are dedicated to transforming the way real estate professionals sell off-plan properties. Since 2022 we are based in Dubai Silicon Oasis, a hub of innovation and cutting-edge technology in the UAE. 

Project overview:

Our solution operates across three streams to boost sales for developers during the off-plan stage of residential property sales. We focus on visualization and offer a quick selection of options for clients choosing apartments, whether for investment or personal living. The tool is currently used by agents and sales managers on all devices — from TVs in the office to mobile phones.

• Web brick — interactive online catalogue, example clients flow
• Push plan — AI 3D tour generation, example clients flow
• Agent pluss — connection with 30 000+ globally, MVP version

Who are we looking for?

We are on the lookout for an agent Support manager to join our operations team. This role is very important to the business as the manager will be involved in integrating agents into the ecosystem.

Our ideal candidate:

• The ideal candidate must possess a strong passion for agent service and delivering exceptional service
• Excellent communication and interpersonal skills are critical, as well as effectively collaborating with stakeholders and converting clients into new contracts
• Effective communication in English (C1) both written and spoken forms

Educational and professional background:

• A candidate should possess over 2 years of experience in customer experience or back-office process management
• Bachelor's degree in business analysis, management, finance or related field preferred

What will you do in this position?

• Customer assistance: providing prompt and efficient support via chat, email, and other communication channels, ensuring compliance with SLA standards and converting agents into signed contracts. Support is provided in written form only
• Documentation management: maintain accurate records of client interactions,issues, and resolutions in the company's systems
• Product knowledge: stay updated on the company’s products and services to provide accurate information
• Issue resolution: troubleshoot agent issues, provide guidance, and escalate cases when necessary to ensure timely resolution
• Client education: assist in educating clients on product features, updates, and best practices to enhance their user experience.

What do we offer?

• A fast-growing, globally operating company with clients who truly need our product, that's why we seek your expertise and best practices to simplify and enhance the client experience.
• Competitive salary
• Full-time remote opportunity
• Professional development and growth potential, no matter the location

Interested in this position?

• Reach out to our HR manager on Telegram ​'s approachable and happy to chat
• Alternatively, submit your resume along with a brief introduction about yourself and your portfolio to ​