Customer Service Specialist

About Alps2Alps
Alps2Alps is an innovation-driven travel tech company dedicated to Travel tailored with love, powered by innovation and a commitment to the Earth. We are passionate about developing innovative solutions that drive customer satisfaction and business growth.
We take pride in our impeccable reputation among hundreds of thousands of satisfied clients and our strong, dedicated team of professionals.
Our website: ​
We are looking for motivated and ambitious candidates who are ready to join a team of “A-players” and advance their careers in the global market.
We look forward to meeting you!

Description

We are looking for active colleagues who understand not only theoretically, but also practically the meaning of the term "customer orientation" and are ready to join the customer support service in an international company.
If you are systematic, responsible, attentive to details, you like to communicate with people, then we would love to meet you!
 

Requirements

• At least 2+ years of experience in customer service, support, care, or other relevant roles;
• Tech-savvy and proficient in computer software and able to learn new tools;
• Knowledge of English C1, Russian (optional) B2, other foreign languages (optional);
• Ability to communicate effectively in person, over the phone, via text;
• Strong leadership skills and the ability to work with others to resolve customer complaints;
• Self-motivated and able to multitask and pay close attention to small details;
• Ability to provide answers to customer requests as well as resolutions for various issues that may arise;
• Ability to prioritize tasks and complete them in a very high-pressure environment;
• Ability to work in a collaborative and team-oriented environment.

Responsibilities

• Respond promptly and accurately to customer inquiries via phone, email, or chat;
• Identify customer needs and provide them with helpful and relevant information;
• Ensure a high level of customer satisfaction with products, services, and features;
• Address and resolve customer complaints efficiently;
• Collaborate and coordinate with colleagues when necessary;
• Process orders, forms, and various requests;
• Have in-depth knowledge of the company’s products and be ready to answer any customer questions;
• Maintain a positive, empathetic, and professional attitude toward customers at all times;
• Handle “lost and found” items effectively.
   

Work schedule

• Around 210-hour work month, shift schedule.
• Shifts: 8 -10 hrs (Night or Day shifts)
• We provide 24/7 Customer support to our clients (3 different shifts according to GMT +3 timezone)
• Fully remote work (excluding the sanctioned countries).
   

Contract details

• A temporary contract until April 20, 2025. The possibility of extending the contract will be discussed one month before the end of the temporary contract, no later than March 20, 2025.
• The first month focused on training and learning;
• From the second month onward, performance will be evaluated based on KPI metrics.
   

Salary Range

• 1 month of paid training that will help you to know everything about the company
• 700 EUR/monthly during the training and probationary period (1st month);
• Starting from the 2nd month, you will have individual KPIs based on the speed of response, ticket resolution, etc., which will allow you to earn not less than 1500 EUR/month
   

Selection process

1. Group interview;
2. Competency-based Interview;
3. Reference check and offer.